P.F.
Chang’s China Bistro
PF Chang's Gluten-Free Menu
Last verified 4/08
P.F. Chang's offers a gluten-free menu at each restaurant upon request, as well as on their website (click on above). “Fresh, contemporary, and consistently outstanding are the trademarks of P.F. Chang’s China Bistro”.
The following is in response to a comment that was posted here previously. That comment has since been removed because of the misleading information given. The following gives valuable insight into the PF Chang kitchen/serving procedures:
"I used to work at a PF Chang's (in Broomfield, CO), and I have been diagnosed since I was 8 years old. . . . NO beef (or pork) dishes can be made gluten-free, due to how Chang's marinades the meat overnight. Kung Pao Chicken is out too, because of how it is prepared (the stock velveting).
Also, while some restaurants are good about GF, some are not, and when I was working there, I had to educate a lot of other servers and kitchen staff about celiac sprue. ALWAYS ensure that the server understands what you are asking for, and ALWAYS make sure to request that fresh oil be used in a clean wok. I find it best to ask for the head chef if the server seems the least bit confused, just as a precaution. Believe me, I loved working there, and that they actually have a full-fledged GF menu is great, but we must still use caution. If anyone has any concerns please let me know, or contact your local PF Changs for clarity."
Craine Runton, craine.runton@gmail.com, 4/3/08
"FYI sauces
on tables at PF Chang are Gluten Free except of course the regular soy sauce.
Every time I dined at PF Changs the servers would give me different
answers about the gluten free status of the sauces on the table. So I decided
to e-mail the company. Here is their response.
On 8/10/2007 6:31 PM, P.F. Chang's China Bistro wrote:
"The chili paste and hot mustard served at the table are gluten free, as
well as the chili oil and white vinegar. The
only modification would be the soy sauce. Upon notifying the server of
your gluten free status, they should bring you a ramekin of our gluten free
soy
sauce(tamari). We do train our servers on this procedure. If this is not
happening, please let us know so that we can remedy the situation. It is
our desire to
make sure your dining experience is not only memorable, but safe as well.
I apologize for any confusion or discomfort we may have caused you. I hope
this
helps to clarify things. Please feel free to contact me with any other
questions or comments. Have a great day. Michele Guess Food and Beverage,
Coordinator
P.F. Chang's China Bistro, 7676 E. Pinnacle Peak Road Scottsdale, Arizona
85255 Direct line. 480.888.3664 Fax. 480.888.3004"
Sarah to SillyYak site in 8/07
"The ice tea at P.F. Chang is gluten free. They get their tea from China Mist. I contacted them and they said their ice tea is gluten free." Unknown
poster to the listserv, 6/05.
"They have a new 'Flourless Chocolate Dome' dessert that is GF and out of the
this world! 7/06 to Listerv.
"I couldn't figure out why I kept getting reactions at Chang's, even with their gluten free menus. After an extensive conversation with the manager, I found out that they ROUTINELY re-use the wok oil-from previously made items. He said the oil is heated so hot, it kills all bacteria. I explained that it does not kill gluten. He told the chef to use NEW wok oil to cook all my items. You must do the same, because they don't use new oil on gluten free items!! I had heard from former chefs there that they had serious cross-contamination problems, and now I know why!" Anonymous
letter to SillyYak site, 12/06
La Jolla (across from UTC)
4540 La Jolla Village Drive 92122
858-458-9007
|
San Diego (Fashion Valley)
7077 Friars Road 92108
619-260-8484
|
:
The following was shared to the Listserv by Katie Berry in 4/08
"After reading about the problems at PF Changs, I emailed the company and
Michael Katzman got back to me promptly! I am sure that there are
individual restaurants that may have problems, but it sounds like this
restaurant as a whole is VERY dedicated to serving safe gluten free
food. I hope this helps!"
Dear Katie,
I am so sorry to hear that the Celiac Community is
disappointed in our efforts to provide a Gluten Free menu. One thing we
have prided ourselves on is a having a constant pulse on what`s
happening in our community culinary wise and being able to bring a
Gluten Free menu to those who need it. I`m sorry if we have failed you
in that area. We take our Gluten Free menu very seriously and this is
the first complaint I have heard about this since I took over this
market 7 months ago. I encourage anyone who has gotten ill or feel we
have let them down to e-mail me directly or through our website. Just
last week I was in Palo Alto and reviewed their techniques and was
impressed with their Gluten Free cooking process. They keep all sauces
and utensils completely separate from any other part of the kitchen and
everything in that station is safe, sanitary and at the proper
temperature.
Now, because no one is perfect, I have even made sure that
our operations side will now immediately get a manager involved every
time there is a Gluten Free request. Upon firing the food, the manager
will communicate this to the chef and the manager will now personally
run out the food. To be honest with you Katie, we have heard nothing but
compliments recently regarding our Gluten Free menu so I am disheartened
that you feel this way and would love the opportunity to regain your
trust. I would also love to give anyone who is concerned a tour of our
kitchen and procedures. We are very proud of how we operate and leave it
open to any guest to review. Once again please accept my most sincerest
of apologies and let me know what else I can do to get back on your most
trusted list. Humbly, Michael Katzman Market Partner P.F.Chang`s China
Bistro Northern California
Katie, thanks for your gracious response. I assure you and the members
of the Celiac Community that the Gluten Free menus is our number one
priority and it is extremely important to us that we execute this well.
Although I wish I could guarantee that this kind of thing will never,
ever happen, I cannot. What I can guarantee id that our attention to the
menu, procedures, and the training and execution of the menu will be
second to none. We will be diligent in our follow through to all the
procedures described herein and always pay the utmost attention to this
matter. I personally would feel comfortable inviting my first cousin
David who has a Gluten intolerance to dine with us, without
reservations. I hope this makes you feel better about us and like I
said in my original e-mail. Anyone is invited to tour and see how we
operate., Thank you again for your patience and understanding and I
look forward to feeding the entire Celiac Community real soon.
Sincerely, Michael Katzman Market Partner P.F.Chang`s China Bistro
Northern California
mailto:michael.katzman@pfchangs.com
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