Arby's
www.arbys.com
3/09
The following was sent by email on 3/10/09 from:
Charles Papa, Ph.D.
Food Safety and Regulatory Affairs Compliance Officer
Arby's Restaurant Group, Inc.
Phone: (678) 514-4315
cpapa@arbys.com
- Proteins, without bread or buns: roast beef, roast ham, roast turkey, roast chicken (where available), corned beef and Grilled Chicken Fillet.* [Note below.]
- Cheeses, natural and processed.
- Peppered bacon.
- Baked potatoes only [Plain, or with butter and other GF condiments. About 10% of our restaurants offer baked potatoes.]
- Fresh Fruit Cup or Applesauce.
- Milkshakes
*Note: Breaded chicken fillet, Tenders, Popcorn Chicken and the Diced-Grilled Chicken are NOT GF. Diced-Grilled Chicken is the protein used in many of the salads and wraps and the Pecan Chicken Salad on our menu.]
I cannot recommend any of the other potato products, though, because, in their cooking at the restaurant, there is the chance they will share fryer-space with wheat flour-based coated items. And please note that the Curly Fries are coated, and there is gluten added as a part of that formulation and preparation by our supplier. Their preparation in the same oil as that used for Homestyle Fries and Potato Cakes takes out all three as options.
Our redesigned website ( www.arbys.com) allows one to check the ingredient statements of almost all the components of the menu items, as follows: select “nutrition” from the cover page; select the category of interest—let’s use the Arby’s Chicken Naturals as an example—then select to view the allergen listings and “go.” Next, beside any specific menu item in a category—for example, Chicken Fillet Sandwich – Grilled—hit the triangle that appears to the left of the name, and see that a component listing displays with an option to look at ingredient statements—just wand over that option, and the ingredients appear. Unfortunately, one cannot print from this display. Or, you can look at the dots indicating the presence of major allergens or sensitivity agents (gluten is included) in each component. … On this last point, I tell customers to be sure to consult the website to be certain of menu items, such as condiments, being GF. There are also printable ingredient and allergen listings that can be selected as an option from the main nutrition page. Sometimes this suits peoples’ needs very well, too."
